Outcome consultant. I help human-centered leaders achieve a practical transformation that brings them better results than before.
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I have used it for years. It has helped me decide what to do next. I have recommended it countless times; taught strategy, product, and technology teams how to apply it. Heck, this was my go to prioritisation trick! But a couple of months ago, I noticed something. An obvious
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Will you invest in yourself? Aha moments, sneak peeks, email coaching, and more! Join now! There are things I can't delegate to AI. For example: "here, eat my chocolate!" Oh no, that's a hard no. Not because this is impossible, but because I do
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Has your job suffered an earthquake that caught you off guard? In that case, I've prepared this for you, because... I'm rooting for you! Welcome to your bespoke Career Transition Retrospective: Outcome: a clearer state of mind Output: a course of action to explore Duration: from
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An open letter to Customer Centric organizations. If you say you're Customer Centric, then ⤵️ * Do: design products and services so that people don't want to leave * Don't: design products and services so that people cannot leave even if they want to... Customer Retention is
De-scaling an agile transformation is a viable option, but it must be accompanied with a benefit hypothesis. Here are 4 key questions you might use (or advise others to use) to arrive to a sound go/no-go decision: 1. What would you aim to achieve with this de-scaling effort in
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For Awesome Leaders like you, here's a lightweight, 100% private and 100% yours Flow Metrics Calculator that might help you improve any workflow of your choice. Benefits: * Launch your ideas faster. * Increase your creative output. * Get tighter feedback loops from your customers. * Experience more often the happiness of
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The Retrospective is, by far, the most important event of an agile team. However, there's a crucial aspect no one talks about. Keep reading to find out. What’s the secret: The Retrospective it’s just 50% of the work. The other half is to actually implement what
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If you help others grow, this two questions might interest you. Question #1: “What did you learned?” Why it matters: opportunities for improving things around get lost every time we emphasized on getting results only. When to ask this: every time your mentee tells you about something they have done.
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Want to get familiar with Business Agility? This is what I'd tell you if I only have 2 minutes of your time: Index: * A tactical definition * A formal definition * A thing to be aware of... * A PDF to study A tactical definition In a nutshell... Business Agility is
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If you aim to give your customers less excuses and more delight, then Action #2 might come in handy. Plus, this is the quick one. Action #2: Remove a Big Barrier, in 3 Months or Less "I'm sorry, I can't connect you to Department D,
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If you run the show, this might interest you. If you advise someone who does, this might interest you too. Business Agility it's a superpower. A coveted one. It gives your company the ability to adapt and deliver solutions as fast as change itself. In some way or
Many things have been said about these two, but not so much about how to use them in conjunction. Hence, my purpose in this post is to share with you how I use them together. But first, why should you use them together? In my opinion, Design Thinking has something